§1 Scope of application
The following General Terms & Conditions, as valid at the time of ordering, shall solely apply for the business relationship between lokolo and the purchaser. lokolo does not accept any provisions of the purchaser which derogate these terms except where they have been explicitly agreed with lokolo in writing.
§2 Conclusion of the contract
Your order will be treated as an offer to conclude a contract according to these Terms & Conditions. We are under no obligation to accept your order. If we accept your order we will send you an order confirmation by email. The order confirmation email from lokolo is to be considered as acceptance of your order. If we are unable to accept your order, we will attempt to convey this to you by phone, e-mail or by post.
§3 Delivery time
The normal delivery period is currently around 3 working days from the date of ordering or, otherwise, specified in order confirmation email. We will make every commercially reasonable effort to meet delivery dates. In the event of delays, due to circumstances not known to us at the time the order was placed and which are beyond our control, the delivery date will be extended accordingly.
§4 Delivery address
Unless otherwise requested by the purchaser, delivery will be made to the invoice address. Where the purchaser requires delivery to an address other than the invoice address, this must be stated when ordering. Subsequent alteration of the delivery address can unfortunately not be accepted.
Every effort will be made to ensure that the prices of all items are always stated correctly – however, errors cannot be excluded.
§6 Delivery Charges
All orders are shipped via Deutsche POST/ DHL. Post office box addresses will be accepted but the customer will take responsibility for lost or damaged product shipped this way. Shipping costs are determined at the time of shipping and these costs are passed on to the customer. You will receive a packing list with your order.
§7 Deliveries abroad
For deliveries other than our usual countries, please contact us by email and we will endeavour to find an appropriate solution for your order request.
§8 Terms and payment
We accept credit cards including MasterCard, Visa and Debit card. We also accept Paypal and direct bank transfer via Sofort.
§9 Complaints, Liability for defects
If a purchased item, except item sold at reduced price on “lokolo Outlet Shop”, is found to be defective, the purchaser is entitled to redress (rectification of defects or replacement). If redress fails to overcome the defects, the purchaser may – in the case of not inconsiderable defects – terminate the contract or ask for the purchase price to be reduced, but not make a claim for compensation. Unless otherwise provided for below, further claims of the purchaser – for whatever reasons – are excluded. lokolo thus does not accept any liability for damage which does not occur to the delivery item itself, in particular lokolo will not be liable for any loss of profit or other financial losses of the purchaser. Where the liability of lokolo is excluded or restricted, this also applies to the personal liability of its employees, representatives and assistants. The aforementioned liability limitation does not apply where intentional damage or gross negligence are concerned or in case of personal injury. Moreover it does not apply where the purchaser asserts a claim based on § 1 and 4 of the Product Liability Law. Insofar as lokolo intentionally breach a contractual obligation, compensation for material damage is limited to the typical damage incurred. If redress is in the form of a replacement delivery, the purchaser is obliged to return the goods initially delivered to lokolo. The replacement delivery will only be dispatched after the initially goods delivered have arrived at lokolo. Exceptions to this rule require separate agreement.
§10 Return of goods and return consequences
Goods, except goods sold at reduced price on “lokolo Outlet Shop”, received may be exchanged by sending them back within 14 days without stating reasons. Individual sheets of wrapping paper cannot be exchanged. For further details please email firstname.lastname@example.org. The period begins at the earliest with receipt of the goods and this notice. For adherence to the period the timely dispatch of the goods will suffice. The costs for the return are at the purchaser’s expense. Return shipments or the notification of returns should be sent to:
In the event of a valid return, the performances and possible benefits (e.g. compensation for benefits obtained) received by both sides are to be returned. In the event of deterioration of the goods, compensation for loss of value may be claimed. This does not apply where deterioration of the goods is solely due to their inspection – as might be the case in a shop. Incidentally, the need to compensate for loss of value can be avoided if the goods have not been used and if one refrains from anything that could detract from the value.
§11 Use of customer data
Customer data is used by lokolo for the purpose of processing of orders and payment transactions. Besides this, we use your data to communicate with you concerning orders, products, services and promotions, to update our database and to maintain your purchase accounts. We also use your information to enhance the performance our shop and our website, to prevent or to detect fraudulent use of our website or to enable third parties to carry out technical, logistic or other services on our behalf. We guarantee that your data will be used solely for these purposes.
All goods remain our property until complete payment of the amount invoiced including all additional charges has been received. The purchaser may make use of the goods within the scope of normal business practice but not barter with them nor assign transfer. Claims from resale are herewith assigned to us.
§13 Place of fulfilment
The place of fulfilment for the mutual contractual commitments shall be London, UK.
§14 Place of jurisdiction, applicable law
The parties agree to the court of London, UK having exclusive jurisdiction over any dispute arising from the contract. The parties further agree specifically that the court of London, UK shall be the responsible court for any dunning procedure. These agreements also apply to claims arising from cheques and draft payments. British Law shall apply under exclusion of the United Nations Convention on Contracts relating to the international sale of goods.